Service Design + Participatory Design

For our recent service design project, my team and I decided to try our hand at public participatory design. This is a technique that was employed by artist Candy Chang, who fuses public art with civic engagement to change neighborhoods for the better, like through her I wish this was work in New Orleans.

We created a series of large posters and "stickers" asking students, staff, and various passersbys to let us know what they would want added to Umeå University.

 

We got all sorts of responses, ranging from silly to serious and personal to political. 

 

"More computers in the library + should be real computer, not cheap version!"

"More computers in the library + should be real computer, not cheap version!"

"IKEA"

"IKEA"

"Fridges"

"Fridges"

 
"Only vegan food served to save the planet"

"Only vegan food served to save the planet"

"Plz add a computer in the study room, thanks!"

"More people on tinder"

"More people on tinder"

 
"Asian Food!!!!"

"Asian Food!!!!"

"Warmer study spaces and classrooms!"

"Warmer study spaces and classrooms!"

 

Tips for future iterations:

1. Place your posters in semi-hidden areas - some people might feel self conscious about writing in very public areas

2. Check back regularly - weather and people tend to move things around (we found one poster in the woods!)

3. Find the latent need behind the surface.

What is the actual need behind "More People on Tinder"? Just more people on a dating app or maybe the need for more opportunities to socialize?